Return, Refund and Cancellation Policy

Last Updated: 28 October 2026

At [Business Name], we want you to shop with confidence. If you receive a product that is damaged, defective, or different from what you ordered, please contact us so we can help resolve the issue.

This policy explains how returns, refunds, exchanges, and order cancellations are handled for purchases made through our website.

1. Return Eligibility

Customers may request a return within 7 days of delivery if:

• The product arrives damaged or defective.

• The wrong product has been delivered.

• The product received is significantly different from the product description.

To qualify for a return, the product should be unused and, wherever possible, returned with its original packaging, tags, accessories, and invoice.

Products showing signs of use, damage caused after delivery, or alterations made by the customer may not qualify for a return, subject to applicable consumer protection laws.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

• Custom-made or personalised products.

• Products specifically marked as non-returnable at the time of purchase.

• Products damaged through improper handling or misuse after delivery.

This exclusion does not apply where a return or remedy is required under applicable law.

3. How to Request a Return

To initiate a return, contact our customer support team within the applicable return period and provide:

• Your order number.

• A brief description of the issue.

• Clear photographs or videos showing the damage, defect, or incorrect product, where applicable.

Our team will review your request and provide instructions for the next steps. Please do not ship a product back before receiving return instructions.

4. Refund Policy

Once an approved return has been received and inspected, we will notify you of the outcome.

If the refund is approved, it will be processed to the original payment method wherever possible. The time taken for the amount to appear in your account may depend on your bank, payment provider, or financial institution.

For eligible prepaid orders, refunds will generally be initiated within 5–7 business days after return approval.

For Cash on Delivery orders, customers may be asked to provide valid bank account details or another supported refund method.

Shipping charges, if any, will be refunded where required by applicable law or where the return results from an error attributable to us.

5. Exchange Policy

Exchanges may be offered for products that arrive damaged, defective, or incorrect, subject to product availability.

If an identical replacement is unavailable, we will discuss an appropriate alternative or refund with you.

Exchanges are subject to verification and approval by our customer support team.

6. Order Cancellation Policy

Customers may request cancellation before their order has been dispatched.

To request a cancellation, contact our customer support team as soon as possible and provide your order number.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may contact us to discuss the available options under our return policy and applicable law.

If a prepaid order is successfully cancelled, the eligible refund will be initiated to the original payment method or another agreed, lawful method.

Orders that have already been delivered cannot be treated as pre-dispatch cancellations and will be handled under the applicable return policy.

7. Damaged or Incorrect Deliveries

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us promptly with your order details and supporting photographs or videos.

We will review the issue and, where appropriate, arrange a replacement, return, refund, or another suitable resolution.

Please retain the original packaging until your request has been resolved.

8. Return Shipping Charges

For approved returns caused by a damaged, defective, or incorrectly delivered product, we will communicate the return shipping arrangements.

For other approved returns, any applicable return shipping charges will be communicated before the return is processed.

No term in this policy limits any consumer rights that cannot legally be excluded.

9. Contact Us

For return, refund, exchange, or cancellation requests, please contact us using the details below.

Email:  yash@ayusman.biz
Phone: +91 9828534765
Website: https://abc.ayusman.biz/

Our team will review your request and guide you through the applicable process.

Note: This policy should be published only after the business confirms its return window, refund timelines, cancellation rules, and contact details. Applicable consumer protection laws take precedence over any conflicting term in this policy.